This Privacy Policy explains how Pinegrow Pte. Ltd. collects, uses, shares, and protects information when you use Pinegrow Online, including the browser-based editor, account pages, billing flows, websites, APIs, and related services.
Who We Are
Pinegrow Online is operated by Pinegrow Pte. Ltd., 30 Petain Road, Singapore. References to we, us, and our mean Pinegrow Pte. Ltd.
Information We Collect
Account information. We may collect your email address, name, authentication identifiers, organization information, subscription status, and related account metadata.
Project and editor content. We process projects, files, code, text, images, media, project metadata, revisions, and other content you create, upload, edit, store, publish, or share through Pinegrow Online.
Billing information. Paid orders are processed by Paddle.com as our online reseller and Merchant of Record. We receive billing metadata needed to activate and manage subscriptions, such as subscription identifiers, transaction status, plan information, and tax or invoice metadata. We do not store full payment card numbers.
Usage and device information. We may collect log data such as IP address, browser type, device information, pages visited, editor actions, timestamps, errors, diagnostics, and security events.
Communications. If you contact us, subscribe to a newsletter, join a support channel, or respond to messages from us, we may process your contact details and message content.
Cookies and Local Storage
We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, protect the Service, understand usage, and provide editor functionality.
If you use Pinegrow Online as a guest, projects may be saved in your browser storage. Clearing browser data or using another device may make those guest projects unavailable.
How We Use Information
We use information to provide, operate, secure, and improve Pinegrow Online; create and manage accounts and organizations; save projects and revisions; process subscriptions; provide support; send service messages; detect abuse; debug errors; comply with legal obligations; and understand how the Service is used.
How We Share Information
We share information with service providers that help operate Pinegrow Online, including hosting, storage, authentication, payment processing, email delivery, analytics, support, security, and infrastructure providers.
We may also disclose information if required by law, to protect rights and safety, to enforce our terms, or as part of a business transfer such as a merger, acquisition, financing, or sale of assets. We do not sell your personal information.
Payments
Paddle.com handles payment processing, tax calculation, invoices, refunds, and payment-related customer service for paid subscriptions. Paddle's handling of payment information is governed by Paddle's own terms and privacy policy.
Analytics
We may use privacy-conscious analytics and diagnostic tools to understand product usage, improve reliability, and prioritize improvements. Where required, we ask for consent before using non-essential analytics cookies or similar technologies.
Legal Bases for Processing
Where laws such as the GDPR apply, we process personal information based on one or more legal bases, including performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of rights and safety.
Data Retention
We keep information for as long as needed to provide the Service, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and preserve backups. Retention periods may vary depending on the type of information and the reason it is processed.
International Transfers
Pinegrow Pte. Ltd. is based in Singapore, and our service providers may process information in multiple countries. Where required, we use appropriate safeguards for international transfers of personal information.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.
You can contact us to exercise these rights. We may need to verify your identity before responding. Some information may need to be retained where required by law, billing records, security needs, or legitimate business purposes.
Security
We use technical and organizational measures designed to protect information. No online service can guarantee absolute security, so you should use strong passwords, protect your credentials, and notify us if you believe your account has been compromised.
Children's Privacy
Pinegrow Online is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
Third-Party Links
The Service may contain links to third-party websites, documentation, forums, hosting services, payment pages, or community resources. We are not responsible for the privacy practices of third-party websites or services.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. If changes are material, we will take reasonable steps to notify users.
Contact
Questions or requests about this Privacy Policy can be sent to [email protected].